Payment and Refund Policy

This Payment and Refund Policy was last updated on 03 November 2026.

Scope of the Policy and Covered Services

This policy applies to all payments made for courses, workshops, training programmes and related services offered by infotape. These services focus on professional development in live television production, including studio equipment integration, dynamic camera techniques, acoustic optimisation, lighting setups and reliable production processes for news programmes, interviews and live shows. The policy covers both one-time course purchases and any subscription-based access to training materials. It governs transactions completed through the commercial website targeting customers in the United Kingdom and explains the rights and obligations of both parties under applicable consumer protection laws.

Prices, Currencies, Taxes and Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing UK rate unless otherwise stated. Any additional charges, such as optional certification fees or extended access periods, are clearly indicated before payment is authorised. infotape reserves the right to adjust prices for future enrolments, but confirmed bookings remain at the price agreed at the time of contract formation. Currency conversion fees applied by the customer's bank or card issuer are the responsibility of the customer and are not controlled by infotape.

Accepted Payment Methods, Authorisation and Security

Payments are accepted via major credit and debit cards, bank transfers and approved third-party payment processors that comply with UK financial regulations. All transactions require authorisation from the card issuer or payment provider before the order is confirmed. infotape employs secure encryption standards to protect payment details during transmission. No payment information is stored on the site servers after processing is complete. Customers should ensure sufficient funds are available at the time of purchase to avoid declined transactions.

Order Confirmation, Booking and Contract Formation

A contract is formed when a customer completes the checkout process and receives an order confirmation email containing details of the purchased course or service. This confirmation constitutes acceptance of the order by infotape. Until this point, the customer may cancel without penalty. The confirmation email includes course access instructions, payment receipt and a summary of key terms. Customers are advised to retain this email for their records as proof of purchase.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations 2013, customers in the United Kingdom generally have a 14-day cooling-off period from the date of contract formation during which they may cancel without providing a reason. For digital content or services where access is granted immediately, this right may be lost once the customer consents to immediate delivery. Cancellation requests must be submitted in writing via the contact form on the Contacts page or by email to hello@mediacityuk.co.uk. No cancellation fee applies within the statutory period, although any promotional discounts already applied may affect the final refund amount.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for cancellations within the 14-day period or where the service has not been substantially delivered. Once a customer has accessed more than a minimal portion of the course materials, such as completing initial modules on camera techniques or lighting setups, eligibility for a full refund may be reduced proportionally. Non-refundable items include any physical course materials already dispatched, certification fees after issuance and any customised training sessions already conducted. Promotional offers or bundled packages may carry specific refund terms disclosed at purchase.

Step-by-Step Procedure to Request a Refund

To request a refund, the customer must first contact infotape using the form on the Contacts page or by writing to hello@mediacityuk.co.uk. The request should include the order number, date of purchase, description of the course and the reason for the refund. Supporting documentation, such as the confirmation email, may be requested. Requests are acknowledged within five working days. Customers must provide accurate contact details so that infotape can communicate the outcome and arrange any repayment.

Inspection, Approval, Rejection and Notification

Upon receipt of a refund request, infotape reviews the order history, access logs and compliance with the cooling-off period. The customer is notified of approval or rejection within fourteen days. If rejected, clear reasons are provided together with any partial refund offer where appropriate. Customers may appeal a decision by supplying additional information. All decisions aim to be fair and consistent with UK consumer law.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are issued using the original payment method wherever possible. Processing typically takes between five and ten working days after approval, although bank transfer refunds may require additional verification. The time for funds to appear in the customer's account depends on the payment provider and may extend up to thirty days in some cases. infotape notifies the customer once the refund has been processed.

Special Rules for Digital Content, Subscriptions and Services

Because many offerings involve immediate access to digital training content on television production topics, customers are asked to confirm they understand the loss of cancellation rights upon accessing materials. Subscription services renew automatically unless cancelled before the renewal date. Refunds for unused subscription periods are considered on a pro-rata basis after the initial cooling-off period only in cases of service failure. Promotional offers are subject to the terms stated at the time of enrolment and may not be combined with subsequent refund claims.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

In the event of a failed payment, the customer receives notification and may retry the transaction or use an alternative method. Duplicate charges are investigated promptly and corrected by issuing a refund for the excess amount. Chargebacks are treated seriously; infotape provides evidence of service delivery to the payment provider. Suspected fraudulent activity results in immediate account review and may lead to cancellation of the order and reporting to relevant authorities while protecting customer data under UK GDPR and the Data Protection Act 2018.

Mandatory Consumer Rights in the United Kingdom

This policy does not exclude or limit any rights that cannot be waived under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other applicable legislation. Customers retain the right to receive services of satisfactory quality, as described and fit for purpose. Where a service falls short of these standards, remedies including repair, replacement or refund remain available regardless of the time limits stated above. Complaints may also be referred to the relevant ombudsman or trading standards authority if internal resolution is unsatisfactory.

Contact Route, Policy Changes and Last-Updated Date

Queries regarding this policy should be directed to hello@mediacityuk.co.uk or through the contact form available on the Contacts page. infotape may update the policy to reflect changes in law or business practices, with the revised version published on the website and the last-updated date amended accordingly. Continued use of the site after changes constitutes acceptance of the updated terms. Customers are encouraged to review the policy periodically.